ALL I.T careers

There are jobs – and then there are careers. The opportunity to make a difference, to challenge yourself and to learn new skills. The chance to work as part of a highly-skilled, supportive and motivated team each day. A team who also like a little fun!

This is what you can expect when you work at All I.T

Sound appealing? Then come join us!

We are looking for more awesome people to join our team

JUNIOR HELPDESK TECHNICIAN

Location: Brookvale, NSW

We’re a vibrant, switched on small (boutique as some like to call it) team located in Brookvale. We love giving world-class friendly IT Support

We’ve been around since 2005 and have extensive experience in installing, configuring and maintaining IT Infrastructure for Small and Medium Business. We understand our clients’ needs and plan and implement solutions that work for business, both in the short term and long term.

Our purpose and passion is enabling our clients to focus on what they do best.

About the Role:

As part of growth and evolution of our team, we are currently looking for a Junior Support Technician to join our team in Brookvale. The role covers several areas including basic – complex Helpdesk support, server and network set up and support, web support, and more.

Our clients vary with a mix of small to medium sized businesses in a variety of location.

The Junior Helpdesk Technician handles the first level support requests that come in from our clients. They are the first to touch a helpdesk ticket and make sure that the issued is handled quickly and the Client is informed of what to expect every step of the way.

Key Responsibilities:

CUSTOMER SERVICE

  • Providing a first point of contact for customers through our helpdesk, be that via phone, email or ticket
  • Delight our Clients with a Friendly, Quick and Helpful Experience
  • Provide the Client with basic remote troubleshooting
  • A Passion for IT 

USE OF OUR TICKETING SYSTEM

  • Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
  • Managing and recording all work though our Ticketing System
  • Make sure that Client Documentation in well maintained
  • Split tickets that have several issues into their own individual ticket
  • Make sure that tickets aren’t “stale” throughout the process

COMMUNICATION, REPORTING & RISK

  • Escalate tickets that require Senior Helpdesk Engineer support
  • Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
  • Submit Timesheets & Expense reports as indicated on their SOPs
  • Identify, Communicate and Mitigate potential risks to the Operations Manager and Clients

TEAMWORK

  • Follow the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher
  • Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
  • Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
  • Identify opportunities for improvement and make constructive suggestions for change
  • Contribute to the process of innovative change effectively

Skills and Attributes:

DESIRED

  • A love of (and ability to) Solve Problems & Challenges
  • Great Communications skills, founded in being a good listener
  • An understanding of support tools, techniques and how technology is used to provide services
  • A deep desire to deliver an amazing Client Experience
  • Knowledge of IT Applications, Software & Hardware
  • The ability to speak both “Geek” and human
  • Great Communications skills, founded in being a good listener
  • A deep desire to deliver an amazing Client Experience
  • Driver’s license
  • The ability to speak both Geek and Human

To apply, please email your application to:
careers@allitservices.com.au

Systems & Network Engineer

All IT is a boutique and fast-growing IT Support, Network & Security MSP offering services to companies across the eastern seaboard. 

We’re based in an awesome building in Brookvale (with onsite pool). It’s a fast-paced environment and we pride ourselves on exceptional customer service. 

Our internal culture is second to none. If you’re exceptional at IT then we’re not here to manage you, we’re here to support you.

This role is a senior hands-on role ensuring you are providing the highest level of service to our customers. 

Our clients range from small & medium business right through to large ASX listed clients with a wide range of requirements.

This role requires an energetic, motivated professional with exceptional customer service skills. Ideally, you’ll have 10 years’ experience in a similar role.
The ideal candidate will be a Northern Beaches/North Shore local. 

Role Requirements: 

  • Point of escalation for other technical staff.
  • Previous experience (5 plus years) working for an MSP.
  • Experience with AWS & Azure.
  • Strong experience with virtualisation (VMware & HyperV).
  • Exceptional networking skills across multiple platforms (including with Cisco, Mikrotik, Fortinet & Ubiquiti kit).
  • Experience handling projects.
  • A valid driver’s licence. 

If this sounds like something you would be interested in, then please send us a cover letter stating why you would be good for this role, and your CV to: careers@allitservices.com.au 

 Please note that only successful candidates will be contacted. 

In your application, please include answers to the following questions: 

  • Which of the following statements best describes your right to work in Australia?
    (1) I am an Australian Citizen, permanent resident and/or NZ citizen

    (2) I have a family/partner visa with no restriction on working hours
    (3) I have a temporary work visa
    (4) I only have the right to work restricted hours
    (5) I require sponsorship to work for a new employer
  • Have you worked in a role where you were responsible for providing level 3 technical support?
  • Do you have a current Australian driver’s licence?
  • How many years’ experience do you have as a systems administrator?

 

To apply, please email your application to:
careers@allitservices.com.au

Customer Support Specialist

Full time or Part-time
Based in Brookvale, Northern Beaches

As part of growth and evolution of our team, we are currently looking for a Customer Support Specialist to join our team.

You will be an integral part of the team, ensuring smooth day to day running of the help desk, co ordinating resources in an accurate and timely manner all whilst providing the WOW customer experience.

Key Responsibilities:

The Customer Support Specialist will deliver accurate and professional response to customer inquiries, reported issues and general customer requirements. The role will also require someone with great organizational and people skills for thorough follow up of particular issues with clients.

• Provide front line help desk customer support & email customer support

• Manage inbound call and ticket queue

• Triage and assign IT support tickets via phone, email & chat

• Manage the allocation of technical resources

• Manage expectations and time frames both internally and with our clients

• Assisting with reporting aspects on the utilization of resources, forecasting dashboards & preparation of regular reports

Preferred Skills:

• Outstanding Customer Service

• Outstanding Communication Skills

• High level of Microsoft Skills

• Experience in the IT Industry a bonus

• Ability to triage and handle high level of issues and internal communications

ABOUT ALL IT

We’re a vibrant, switched on small (boutique as some like to call it) team located in Brookvale. We love giving world-class friendly IT Support.

We’ve been around since 2005 and have extensive experience in installing, configuring and maintaining IT Infrastructure for Small and Medium Business. We are able to understand our clients’ needs and plan and implement solutions that work for business, both in the short term and long term.

Our purpose and passion is enabling our clients to focus on what they do best.

To apply for this role, please click the ‘apply now’ and send your resume with your expression of interest.

To apply, please email your application to:
careers@allitservices.com.au

OUR PURPOSE & PASSION 

Enabling our clients to focus
on what they do best.

OUR NICHE

Above and beyond with your I.T.
by understanding your business