I.T Support

Structured Help Desk and on-site I.T support tailored to your business needs

Data Loss on the Rise!

Since 2012, data loss is up a crazy 400%. This is thanks to malware Ransomware, rogue employees and hard drive failure – Don’t let your business get caught!

The ALL IT Difference

We offer a mix of remote support and onsite support dependant on your needs and requirements. We also focus on root cause resolution rather than band-aid fixes. We want you to get the most out of your technology and the less you contact us for help – the better the job we are doing!

We don’t hide behind email and our help desk is based in Sydney. You can call us, email us or meet with us. Our communications processes and relationships with our clients is our greatest strength.

Our help desk consists of Level 1, 2 & 3 Engineers with a complete escalation structure to always ensure your IT is given the best level of knowledge and resolution. We spread the knowledge of your business across our staff and have complex and thorough documentation processes to ensure we minimise repeat issues.

we look after you

Our technicians have extensive experience in both remote support and on-site support at your place of business.

We actively deploy our engineers onsite to ensure we know how your business runs and see any pain points you may have with IT. This procedure ensures we provide a custom service to your business rather than a ‘one size fits all’ approach adopted by most IT service providers.

SUPPORT DESK OFFERINGS

We offer I.T support in a variety of formats, each is then individually tailored to the needs of you – our client

Break-Fix

Your break it, we fix it!

Charge per 15 minutes increments either remote (where possible) or on-site

Unlimited

Unlimited remote end user support – billed per user per month

Minimise your exposure to “bill shock” for those months that are I.T “needy”

On-site

Let us come to you! 

On-site support delivered by one of our friendly technicians, for issues unable to be fixed remotely 

Permanent On-Site

All IT engineer provided on-site part or full-time (all holidays, sick and rotation provided)

 

Maintenance

Complete server maintenance

What people are saying..

All IT have taken the stress out of all facets of IT assistance that we’ve require. They have given expert advice, worked with Telstra & Downer to get us set up with internet connection in record time, provided us and installed competitive priced state of the art wired and WIFI infrastructure to support a software business that relies on this connectivity.

They have fairly quoted and provided IT equipment from everyday employee set up to theatre style rooms down to seamless screen sharing and video conferencing in meeting rooms. All IT have strong relationships with vendors and suppliers that provide the same prices or cheaper than your average store but with extended warranty which they manage for you.

Their sales and account management team are easy to deal with, honest and, quick to respond and act. They’ve made our office move and set up a breeze which is a very refreshing outcome and contrary to past experience. I’ve recommended them in the past with glowing responses and will happily continue to.

Eliza Walter
Flare HR 

We have been using ALL I.T for hosted services, backup, VoIP, Internet and I.T support for near 10 years.

The responsiveness and proactive approach from the ALL IT team is exceptional. Our services are ultra-reliable and as we are on a per user unlimited support package, we feel we are getting great value.

I.T is critical to our businesses and they deliver exceptional communication and service in every way, every time. We highly recommend ALL IT.

Paul Bakker

Precise Property

ALL I.T has helped Cisco deliver a converged network which allowed new owners and tenants to connect within hours

ARN

The Voice of Australian I.T